Return Material Authorization
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VISUAL Enterprise supports Return Material Authorization (RMA) records. RMAs allow you to control the return of parts previously sold and shipped to your customers. When you are required to repair or replace material at a customer site, costing information becomes difficult to maintain. VISUALís RMA functionality makes it easy to track costs related to returns and repairs, even when the original customer order record may not exist in the system, or the parts being repaired originate from a source other than your company. Return Material Authorizations documents include IDs, status information and other identification about who is returning the material and why.
Tracking information through the use of RMAs will help you improve both customer service and overall part quality.