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The John R. Lyman Company Improves Customer Service and Information Access with Lilly Software’s VISUAL Mobile


Hampton, NH (USA), April 29, 2004 — Lilly Software Associates, Inc., a provider of enterprise and supply chain solutions for manufacturers and distributors, is proud to announce that the John R. Lyman Company has gone live with VISUAL Mobile™, Lilly Software’s wireless solution that connects users to real-time executive, financial, sales, and shop floor data.  Founded in 1906, the John R. Lyman Company is a producer of specialized wiping cloths.  

“Having VISUAL Mobile in the hands of our sales representatives and having the eBusiness module in the hands of our customers gives us a competitive advantage,” says Joseph L. Kitt, Information Technology Manager at the John R Lyman Company. 

"VISUAL Mobile, coupled with our existing fleet of T-Mobile Pocket PC Phones, delivers live data to our sales force from anywhere in the world. No longer will sales reps wait for information to be e-mailed to them.”

VISUAL Mobile combines the portability and convenience of handheld devices with browser-based Microsoft .NET technology and high-speed networking capabilities of Wireless Fidelity (Wi-Fi).  By directly integrating with Lilly’s VISUAL Enterprise™ database, VISUAL Mobile users can access accurate, up-to-date information, helping to improve overall service and sales by promoting effective communication with customers and suppliers.

The John R Lyman Company originally implemented VISUAL Enterprise as its manufacturing solution in 1999 as a commitment to both customer satisfaction and to efficient business operations.  Dedicated to quality products and service, the reputable manufacturer and developer of wiping cloths has grown its initial VISUAL® system to meet the most demanding production requirements and now uses the software for everything from estimating, customer orders, invoicing, scheduling, inventory, and shipping.

VISUAL Mobile has helped the John R. Lyman Company offer the highest level of customer service and satisfaction.  “Since going live with VISUAL Mobile, we have already seen a significant drop in calls to customer service.  Instead of telling customers that we will get back to them, we are now answering their questions faster than ever before—and faster than our competition.”

The company uses all four modules within VISUAL Mobile, which allows its management team to access executive, financial, sales, and shop floor data to make informed decisions at any time from any location.  “The shop floor module provides our operations manager with the ability to overview production from around the globe. The sales representatives find it easy to use while our management staff finds the information concise and to the point.  From an IT perspective, it is easily installed and managed and because it is a Lilly product, we see the same great support that we enjoy with our other Lilly Software modules.”

About Lilly Software Associates

Lilly Software Associates, Inc. provides a complete line of enterprise and supply chain solutions for manufacturers and distributors. The VISUAL Enterprise™ suite of products helps companies capture and analyze real-time data about all their business processes using ERP, Project Management, Business Performance Management, Quality Management, Customer Relationship Management, and Warehouse Management System capabilities. From award-winning software to strategies in Lean Manufacturing and TOC, Lilly Software offers companies the tools they need for higher productivity and profitability.

Most VISUAL® applications run on Windows® 98, Windows NT, Windows 2000, Windows XP, UNIX®, LINUX, Novell®, using SQLBase®, Microsoft SQL Server®, or ORACLE® relational databases.

Lilly Software has received many industry awards for its products, service, and financial growth since its inception. Most recently, the company has been voted one of the Top 10 Best of Breed solutions for manufacturing by readers of Consumer Goods Technology, listed in Software Magazine's Top 500, selected as a Top 100 Logistics Information Technology Provider in Inbound Logistics, listed in the Top 100 Application Vendors in Supply Chain e-Business, included in MSI's Top 100 for its eighth year, and ranked as one of Start magazine's Hottest Companies.

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