Lilly Software Partners with Synchrologic to Deliver
CRM Data to Remote Users
31 March 2003, Hampton, NH and Atlanta, GA (USA) —Lilly Software Associates announces that it has partnered with Synchrologic to offer its VISUAL CRM™ users the advantages of the Synchrologic Data Sync. Data Sync is part of Synchrologic’s Mobile Suite, comprehensive mobile and wireless infrastructure software that allows companies to synchronize data between their enterprise applications and their mobile devices. It operates as the backbone for Lilly’s Remote Sync tool, enabling sales and service users to work remotely offline and later connect to send information and download the latest leads, e-mail, orders, quotes, account history, product data, and inventory levels.
Lilly Software offers its Remote Sync tool as an option within VISUAL CRM, its successful customer management application. Current users are finding that they can transfer data quickly because Remote Sync updates only the fields they’ve changed or added since the previous synchronization, not the entire database. Users also comment that the application is extremely reliable and note that it compresses files so that they are easier to transmit, which is particularly important for sales associates that travel in countries where they cannot get high-speed Internet connections. Based on several successful implementations, Lilly Software is proud to partner with Synchrologic and offer its users another powerful tool for delivering the highest level of customer service.
“Synchrologic is the industry leader in enterprise-level remote solutions,” says Jeff Holway, CRM Program Director, Lilly Software Associates. “It is the proven choice of CRM industry leaders and its solutions offer unmatched flexibility and power to connect remote field associates to central records. Access to current sales and service data is critically important to business and we wanted our sales and service personnel, as well as our VISUAL users, to be able to take advantage of this. With the ability to configure accurate quotations in front of customers, review existing service history and notes, and then, as needed, enter additional information while on a plane for their next appointment, field associates can work efficiently while delivering a high level of customer satisfaction.”
Synchrologic has a reputation for developing products that increase mobile worker productivity and decrease the overall cost of owning mobile devices. Lilly Software particularly liked the advanced features of Data Sync that streamline communication sessions and provide efficient data transfers, such as offline application of database updates, efficient file formats, and field-level synchronization.
“Lilly Software has established a leadership position in the CRM market by focusing on partnerships that bring immediate value to their customers,” says John Dancu, president and chief operating officer of Synchrologic. “The ultimate goal for CRM solutions is to provide sales and service representatives with the mission critical information used to drive sales. Lilly’s VISUAL CRM accomplishes this goal by embedding our robust data synchronization solution, giving users the tools they need to provide exemplary customer service to help increase sales.”
Remote Sync is available now from Lilly Software Associates.
About Lilly Software Associates
Lilly Software Associates, Inc. provides a complete line of enterprise and
supply chain solutions for manufacturers and distributors. The VISUAL
Enterprise™ suite of products helps companies capture and analyze real-time data
about all their business processes using ERP, Project Management, Business
Performance Management, Quality Management, Customer Relationship Management,
and Warehouse Management System capabilities. From award-winning software to
strategies in Lean Manufacturing and TOC, Lilly Software offers companies the
tools they need for higher productivity and profitability.
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Most VISUAL® applications run on Windows® 98, Windows NT,
Windows 2000, Windows XP, UNIX®, LINUX, Novell®, using
SQLBase®, Microsoft SQL Server®, or ORACLE®
Lilly Software has received many industry awards for its products, service, and
financial growth since its inception. Most recently, the company has been voted
one of the Top 10 Best of Breed solutions for manufacturing by readers of
Consumer Goods Technology, listed in
Software Magazine's Top 500,
selected as a Top 100 Logistics Information Technology Provider in
Inbound Logistics, listed in the Top
100 Application Vendors in Supply Chain
e-Business, included in MSI's
Top 100 for its eighth year, and ranked as one of
Start magazine's Hottest Companies.